Training library

All of your organisation's briefs, simulations and lessons, by topic.

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5
  • A customer threatening to leaveSimulationService reps
  • A contract renewal at riskBrief and SimulationAccount managers
  • Cancelling a direct debitSimulation and LessonCall centre reps
  • Negotiating a price quoteSimulationSales staff · Account managers
  • Weekly update for managersBriefTeam managers

Employee onboarding

5
  • The first shiftSimulation and LessonNew employees
  • Shift handoverLessonShift managers · New employees
  • Understanding the customer's needSimulationSales staff
  • A first feedback conversationBrief and SimulationTeam managers
  • An angry customer on the phoneSimulationCall centre reps · New employees

Regulation and compliance

6
  • MandatoryPreventing sexual harassmentSimulation and LessonTeam managers · New employees
  • MandatoryHealth and safety at workLessonWarehouse staff · Production staff
  • MandatoryInformation securityBrief and LessonService reps · Sales staff
  • MandatoryPrivacy protectionLessonCall centre reps
  • MandatoryLocking out a machine before servicingSimulation and LessonField technicians · Production staff
  • Reporting a near missBriefWarehouse staff

New products

5
  • A new smartphone in storeSimulation and LessonSales staff
  • A new skincare lineBrief and LessonSales staff · Cashiers
  • A product that is out of stockSimulationSales staff
  • A new corner sofaBrief and Simulation and LessonSales staff
  • Today's promotions at the tillBriefCashiers

Daily briefs

4
  • Morning brief for the call centreBriefCall centre reps
  • Yesterday's line faultsBriefProduction staff · Field technicians
  • Open incidentsBrief and SimulationService reps
  • This week's sales targetsBriefSales staff · Team managers

Job interviews

5
  • Interview for customer success managersSimulationJob candidates
  • Interview for key account managersSimulationJob candidates
  • Interview for automation specialistsSimulationJob candidates
  • Interview for operations team leadsBrief and SimulationJob candidates
  • Interview for solution architectsSimulationJob candidates

Images: Unsplash. The trainings and materials are illustrative.

Yedaverse · Library