To the main page
Examples by industry
Choose an example, and it goes into the box on the main page.
Telecoms and mobile
14 examplesA hand on the pulse: updates and training for service and sales agents, by phone
A new package launches, and every agent knows the terms
- Marketing uploads the new package's price list, as an XLSX.
- Yedaverse builds a brief and a phone call from it.
- Call centre managers approve both before they go out to the agents.
- On launch morning the brief goes out as a phone call to service agents by phone call.
- Agents hear the brief on the call, and the avatar checks that they know the package's terms.
- The management dashboard shows who passed and who didn't, and sends an automatic reminder to anyone who didn't answer.
Combinations
- BriefPhone callA new package: brief and callCreate
- LessonSimulationSlow mobile data: lesson and simulationCreate
- BriefLessonSimulationA customer who wants to leave: brief, lesson and simulationCreate
Single trainings
- Phone callA customer who wants to leaveCreate
- SimulationA double chargeCreate
- SimulationSlow internet at homeCreate
- Phone callA package upgradeCreate
- SimulationA phone that fell in waterCreate
- SimulationPorting a numberCreate
- Job interviewInterview for call centre representativeCreate
- Phone callAn outage across the areaCreate
- LessonThe new packagesCreate
- VideoHow to reset a routerCreate
- Training sessionRetention without discountsCreate
Frequently asked questions: Telecoms and mobile
The call centre works in shifts. How does everyone get the update?
Each group gets the brief at the time set for it, by SMS, WhatsApp or phone call.
How do they practise a retention call?
In a simulation with a virtual customer who wants to leave. The avatar plays the customer, and at the end they get a score for each skill.
Can we upload troubleshooting guides?
Yes. You upload the diagnostic guides, and Yedaverse builds a lesson and a knowledge check from them, with a reference to the section in the material.
Where can we see who is stuck?
In the management dashboard, by department and team: who has finished, who is stuck and at which stage. You send a reminder from there.