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Tech
15 examplesA hand on the pulse: updates and training for account managers and support agents, by phone
A new release reaches customers, and account managers are ready
- The product team uploads the release notes, as a DOCX.
- Yedaverse builds a brief and a simulation from them.
- Product managers approve both before they go out to the teams.
- A day before the launch they go to account managers by phone call.
- Account managers practise a conversation with a customer whose familiar feature has moved.
- The management dashboard shows who is ready for the calls, and sends a reminder to anyone who hasn't practised.
Combinations
- BriefSimulationNew release: brief and simulationCreate
- LessonPhone callNew pricing: lesson and callCreate
- BriefLessonSimulationOnboarding account managers: brief, lesson and simulationCreate
Single trainings
- Phone callA first discovery callCreate
- SimulationA customer who isn't renewingCreate
- SimulationA production outageCreate
- SimulationA price objectionCreate
- Phone callA customer demoCreate
- SimulationA feature requestCreate
- Job interviewInterview for account managerCreate
- Job interviewInterview for developerCreate
- LessonWhat's new in version 4.2Create
- Training sessionInformation securityCreate
- VideoA 90-second demoCreate
- LessonThe sales methodologyCreate
Frequently asked questions: Tech
Can we upload product documentation and release notes?
Yes. You upload the documentation as PDF, DOCX or another format, and Yedaverse builds a brief, a lesson or a simulation from it. The answers refer to the section in the material.
How do they practise a demo or a renewal call?
In a simulation with a virtual customer who plays what you described: a customer who is looking at a competitor, or a customer whose renewal is at risk.
What do we do when there's a new release every two weeks?
You upload the release notes, create a brief and send it to the teams that need it. You can set a path that repeats every week or every month.
Where can we see who didn't understand the change?
In the management dashboard: who has finished, their knowledge check score and who is stuck. The data can go to any CRM.