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Hospitality and tourism
15 examplesA hand on the pulse: updates and training for reception and service teams, by phone
A large event at the hotel, and every team member knows what to do
- Events upload the event plan, as a PDF.
- Yedaverse builds a brief and a phone call from it.
- Shift managers approve both before they go out to the team.
- A day before the event the brief goes out as a phone call to reception teams by phone call.
- Teams hear the brief on the call, and the avatar checks that they know the schedule and the rooms.
- The management dashboard shows who is ready for the event, and sends an automatic reminder to anyone who didn't answer.
Combinations
- BriefPhone callAn event at the hotel: brief and callCreate
- LessonSimulationA complaint about a room: lesson and simulationCreate
- BriefLessonSimulationOpening the season: brief, lesson and simulationCreate
Single trainings
- SimulationRoom not ready at check-inCreate
- Phone callAn upgrade to a suiteCreate
- SimulationNoise from the next roomCreate
- SimulationA booking that can't be foundCreate
- Phone callCancelling because of illnessCreate
- SimulationA guest from abroadCreate
- Job interviewInterview for receptionistCreate
- SimulationSomething left in the roomCreate
- LessonThe guest experience from arrivalCreate
- Training sessionComplaints: listening and compensationCreate
- VideoEmergency procedure on the guest floorsCreate
- LessonCancellation policyCreate
Frequently asked questions: Hospitality and tourism
Can we train seasonal staff quickly?
Yes. You create an onboarding path with a brief, a lesson and a simulation, and assign it to all the new employees at once.
How do they practise a conversation with an angry guest?
In a simulation with a virtual guest, in the browser or as a phone call. At the end they get a score and feedback.
Can we update reception about a weekend event?
Yes. A short brief by WhatsApp or SMS, and a phone call that checks the details are clear.
What do managers see?
In the management dashboard: who has finished, who is stuck and where. From there they send a reminder or set another time for the call.