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Healthcare
15 examplesA hand on the pulse: updates and training for reception and nursing teams, by phone
Appointment booking changes, and every reception team knows that day
- Clinic management uploads the updated booking procedure, as a DOCX.
- Yedaverse builds a brief and a phone call from it.
- Clinic managers approve both before they go out to the teams.
- That same morning the brief goes out as a phone call to reception teams by phone call.
- Reception teams hear the brief on the call, and the avatar checks that they know the new procedure.
- The management dashboard shows who is up to date and who isn't, and sends an automatic reminder to anyone who didn't answer.
Combinations
- BriefPhone callA change to appointment booking: brief and callCreate
- LessonSimulationProtecting privacy: lesson and simulationCreate
- BriefLessonSimulationOnboarding nursing staff: brief, lesson and simulationCreate
Single trainings
- SimulationA patient who has waited an hourCreate
- Phone callRecall for a repeat testCreate
- SimulationA patient who refuses treatmentCreate
- SimulationA relative asking for informationCreate
- Phone callA last-minute cancellationCreate
- SimulationA discharge conversationCreate
- Job interviewInterview for a ward nurseCreate
- SimulationTelling a patient results are delayedCreate
- LessonMedical confidentialityCreate
- Training sessionHand washing and infection preventionCreate
- VideoBooking an appointment in the appCreate
- LessonThe procedure for a violent incidentCreate
Frequently asked questions: Healthcare
Can they practise a conversation with an anxious patient?
Yes. In a simulation with an avatar that plays a patient, in the browser or as a phone call, with a score and feedback at the end.
How do we make sure everyone has completed a mandatory training?
Mandatory trainings are marked “Mandatory”, and the management dashboard can show only those: who has completed them, who is stuck and who has missed the due date.
The team works in shifts. When does the training arrive?
At the time you set for each group, with no messages or calls during the quiet hours you defined.
Does the avatar answer questions?
Yes. It answers from the material you uploaded, with a reference to the section.