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Retail
15 examplesA hand on the pulse: updates and training for sales assistants and cashiers, by phone
This month's offer reaches every salesperson by morning
- Marketing uploads this month's offer price list, as a PDF.
- Yedaverse builds a brief and a phone call from it.
- Area managers approve both before they go out to the branches.
- At eight in the morning the brief goes out as a phone call to sales staff in every branch, by phone call.
- Sales staff hear the brief on the call, and the avatar checks that they can explain the offer's terms.
- The management dashboard shows who passed and who didn't, and sends an automatic reminder to anyone who didn't answer.
Combinations
- BriefPhone callThis month's promotion: brief and callCreate
- LessonSimulationReturns procedure: lesson and simulationCreate
- BriefLessonSimulationLaunching a product in the branches: brief, lesson and simulationCreate
Single trainings
- SimulationReturn after 40 daysCreate
- SimulationDifferent price at the tillCreate
- Phone callOut of stockCreate
- SimulationLong queue at a busy timeCreate
- SimulationAn add-on sale without pressureCreate
- Phone callAn order that didn't reach the branchCreate
- Job interviewInterview for shift supervisorCreate
- SimulationSuspected theftCreate
- LessonReturns and exchanges procedureCreate
- Training sessionOpening the branch in the morningCreate
- VideoThis month's promotion in two minutesCreate
- LessonSafety in the branch stockroomCreate
Frequently asked questions: Retail
Can every branch hear about a new promotion that same morning?
Yes. You create a short brief from the promotion and send it by WhatsApp or SMS to every branch, or only to some of them, by department and role.
Sales assistants work in shifts. When do they practise?
The training reaches their phone, as a link or a phone call, at the time you set. You can set quiet hours, so it doesn't arrive at the busiest times.
How do they practise a conversation with an angry customer?
In a simulation with a virtual customer, in the browser or as a phone call. At the end they get a score and feedback based on the procedure you uploaded.
Can branch managers see who has completed it?
Yes. The management dashboard shows who has finished, who is stuck and at which stage, by branch and team, and you send a reminder from one place.